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Terms & Conditions

Thank you for visiting this website. We are Rainbow Care Centre. We own and operate the site which facilitates a convenient way to shop baby product online. Throughout the site, the terms “we”, “us” and “our”refer to CBOS Company. “you” or “your” is a reference to the person to whom we are providing the services or delivering goods and who is required to pay for the goods we delivered..

Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein. 

1.  We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.

2. Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

3. All photo in the site are for reference only. Color may vary depend on the brightness during taking the photo.We are not responsible if the information that we make available on this website is not accurate or complete. 

4. Country of Origin is for reference only. It may vary according to supplier and we are not responsible if any change on the product.

4. Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

5. We reserve the rights to decline delivery of products to any customer at our sole discretion absolutely and/or charge delivery fee if you are not available to accept delivery at the nominated delivery time.

6. In consideration of your use of our services, you agree to provide true, accurate, current and complete information about yourself when filling out our registration form; and maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account.

7. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

8. The availability of the product and the lead time is for reference only. They should not be relied on as definite statements as to whether the product you wish to purchase are actually in stock. All products on our website are supplied subject to availability. We will use our best endeavors to supply you with the product ordered. If the customer paid in advance, it means you agree to arrange refund when the stock is out of stock. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund for that part of the order that cannot be supplied. In the case that there is handling charge involved, we will deduce the handling charge and refund the balance amount amount. 

For Paypal we will deduce 4 % handing charge before arrange refund

For Payme, we will dedude 1.5 % handling charge before arrange refund

9. We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation :

  • no sufficient stock to deliver the product you have ordered;
  • no delivery can be arranged for your area; or
  • one or more of the product you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.

10. Customer has the resposibility to think and consider carefully before placing and purchasing the items. We did not accept any cancellation or return due to customer's own misunderstanding of the use, dimension, color, etc after receiving the good or after placing deposit.

11. The value of free delivery for min. order only applied for items which can be delivered by courier or supplier directly.

In the case of location which courier or supplier cannot arrange delivery, the min. order value for free delivery are not applied and customer should pay the extra cost or delivery cost.

12. Promotion codes, coupon codes and coupons offered by us shall only be applicable for one-off purchase at our site subject to special terms and conditions. Promotion codes, coupon codes and coupons are neither refundable nor redeemable for cash. Any unused amount will be forfeited. If your order is cancelled for whatever reason or is eligible for a refund, any promotion codes, coupon codes or coupons used in that order shall be forfeited without any refund or compensation.

13. Orders picked up by the smart cabinet will be shipped in order after confirmation. The arrival time depends on the usage of the smart cabinet. After the order is delivered to the designated smart locker, you will receive a short message with the pick-up password. After receiving the password, please pick up the shipment within the specified time period, otherwise the order will be cancelled, and the dispatcher will recall the goods at any time without notice. The pickup code will only be sent to the phone number entered when confirming the order. Our company will not be held responsible for the failure to receive SMS/be picked up by others due to incorrect input. Some smart cabinets can only be picked up by residents. If you are not a resident in a housing estate, please do not choose the smart cabinet of the housing estate. Our company is not responsible for any failure to pick up the package due to failure to enter the estate.

14. We reserve the right to terminate or vary the above offers from time to time without providing any prior notification. In the event of any dispute, our decision shall be final and conclusive.

Any questions should be sent to us at info@rainbowcc.com.hk.

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