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Purchasing Procedure

Customer can come to our shop to buy directly or Purchasing Online

System will according to your selected location, product weight, dimension and provide delivery methods.

After you send the order, you will receive email listing what you placed. Our staff will call or reply by whatsapp or email to you within 1 to 2 working days to clarify the detail and stock status. Then, we will confirm with you the payment instruction.

Pls click below link for reference.

Delivery by own truck from Rainbow

For oversea shipment, our staff will reply the ship cost after checking.

If send to house in far village, need add additional $ 130 additional charge. Only delivery on entry of the village near the road.

Below free delivery for min. order value only applied for items which can be delivered by courier or supplier directly.

In the case of location which courier or supplier cannot arrange delivery, the min. order value for free delivery are not applied and customer should pay the extra cost or delivery cost.

 Location Min. Order Value
HK $
Shatin, Ma On Shan  $ 700
Kowloon  $ 900
Tseung Kwan O, Kwai Tsing, Tsuen Wan
Tai Po, Fanling, Sheung Shui

$ 900

Hong Kong Island  (Exclude Stanley, Tai Tam, Shek O)

Tuen Mun, Tin Shui Wai, Yuen Long Town Centre,
 Sai Kung Town Centre 

$ 900
 Sai Kung   $ 1100

Peak, North Distict Village House

$ 1300

Sai Kung, Stanley, Tai Tam, Shek O,
Sha Tau Kok, Yuen Long, Kam Tin

$ 1500
Tung Chung, Ma Wan $ 3000
Other locations that are not listed  To be confirmed 
by our staff

If the min, order value does not meet, additional $ min.100.00 to $ 150 to be charge for free delivery.

Additional $ 100 for Tuen Mun, Yuen Long Town Centre, Tin Shui Wai, Sai Kung Town Centre

Additional $ 150 for Sai Kung, Stanley, Tai Tam, Shek O, Sha Tau Kok, Kam Tin, Yeung Long

$ 400 for Tung Chung, Ma Wan

Sending to village house need add $ 100 and car only stop at entry of village.
If Island district or far location, additional cost to be quoted after reviewing the detail address.

Note :
Any arguement of min. order value, Rainbow Care Centre keeps the final decision of the value.

For building which are no lift service and need walk by stair, Rainbow Care Centre reserve the right to charge for the extra delivery cost for walking up stair.

If during delivery, our driver cannot contact or no response from receiver. It is result in 2nd delivery. Customer should pay $ 70 for redelivery cost.

For there is parking fee involved, receiver should pay the fee to our driver.


Deliver by Courier 
If customer cannot meet the min. free delivery order value, customer can use courier if the volume of items are small. Receiver should pay the couier charge by customer.

SF courier cost as below : 

1 kg HK $ 30
2 kg  HK $ 42
3 kg  HK $ 54
over 3 kg ( each 0.5 kg) Add $ 6

Above cost should meet dimension requirement by SF. If over dimension, cost is based on dimension instead of weight for calculation of the cost.

SF location can refer below SF link :


Time for Delivery:
If items are in stock, it takes about 2 to 5 working days for delivery. Our staff will let you know the estimate schedule after checking the stock status.
Any question, please call our Tel. 23816198

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