Purchasing Procedure

Customer can come to our shop to buy directly or Purchasing Online.

System will according to your selected location, product weight, dimension and provide delivery methods.

After you send the order, you will receive email listing what you placed. Our staff will call or reply by whatsapp or email to you within 1 to 2 working days to clarify the detail and stock status. Then, we will confirm with you the payment instruction.

Pls click below link for reference.

Delivery by own truck from Rainbow.
If items are in stock, it takes about 2 to 5 working days for delivery. Our staff will let you know the estimate schedule after checking the stock status.

For oversea shipment, our staff will reply the ship cost after checking.

If send to house in far village, need add additional $ 100 additional charge. Only delivery on entry of the village near the road.

Below free delivery for min. order value only applied for items which can be delivered by courier or supplier directly.

In the case of location which courier or supplier cannot arrange delivery, the min. order value for free delivery are not applied and customer should pay the extra cost or delivery cost.

Location	Min. Order Value HK $
Shatin, Ma On Shan	$ 800
Kowloon	$ 800
Tseung Kwan O, Kwai Tsing, Tsuen Wan Tai Po, Fanling, Sheung Shui	$ 800
Hong Kong Island (Exclude Stanley, Tai Tam, Shek O)	$ 900
Sai Kung, Tuen Mun, Tin Shui Wai, Yuen Long	$ 1000
Sha Tau Kok, Kam Tin, North Distict Village House Stanley, Tai Tam, Shek O, The Peak	$ 1300
Tung Chung	$ 2000
Ma Wan	$ 3500
Discovery Bay	$ 5000
Other locations that are not listed	To be confirmed by our staff

If the min, order value does not meet, additional $ min.100.00 be charge for free delivery.

$ 130 for Tung Chung

$ 400 for Ma Wan,

Sending to village house need add $ 100 and car only stop at entry of village.
If Island district or far location, additional cost to be quoted after reviewing the detail address.

Note :
Any argument of min. order value, Rainbow Care Centre keeps the final decision of the value.

For building which are no lift service and need walk by stair, Rainbow Care Centre reserve the right to charge for the extra delivery cost for walking up stair.

If during delivery, our driver cannot contact or no response from receiver. It is result in 2nd delivery. Customer should pay $ 70 for re-delivery cost.

For there is parking fee involved, receiver should pay the fee to our driver.

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Deliver by Courier
If customer cannot meet the min. free delivery order value, customer can use courier if the volume of items are small. Receiver should pay the courier charge by customer.