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Order Instruction Flow / Minimum order value for free delivery

Min order value for Free delivery
 
After you send the order, you will receive email listing what you placed. Our staff will call or reply by whatsapp or email to you within 1 to 2 working days to calify the detail and stock status. Then, we will give you the payment instruction.



Delivery by own truck from Rainbow

For large dimensions items, additional $ min. 60.00 to be charge if total amount is less than the min. order amount for free delivery.

If Island district or far location, additional cost  to be quoted after reviewing the detail address.


For oversea shipment, our staff will reply the ship cost after checking.

If send to house in far village, need add additional $ 60, price can be negotiated if customer can provide photo, map for seaching the location. Company have the right to make final decision.

 Location Min. Order Value
 HK $
Kowloon  $ 500
New  Territories
(exclude Tuen Mun, Tin Shui Wai,

Sha Tau Kok, Sai Kung)
$ 500
Hong Kong Island
(Exclude Stanley, Tai Tam, Shek O)
$ 800
 Tuen Mun, Yuen Long, Tin Shui Wai,
Sha Tau Kok, Sai Kung
$ 800
Stanley, Tai Tam, Shek O $ 1000
Tung Chung  $ 3000
Other locations that are not listed  To be confirmed 
by our staff

Note :
Any arguement of min. order value, Rainbow Care Centre keeps the final decision of the value.


For building which are no lift service and need walk by stair, Rainbow Care Centre reserve the right to charge for the extra delivery cost for walking up stair.

If during delivery, our driver cannot contact or no response from receiver. It is result in 2nd delivery. Customer should pay $ 60 for redelivery cost.

For there is parking fee involved, receiver should pay the fee to our driver.




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Deliver by Courier 
If customer cannot meet the min. free delivery order value, customer can use courier if the volume of items are small. Receiver should pay the couier charge by customer.



Delivery to SF station, locker or commerical address, cost is $ 22 to $ 28 if below 3 KG on condition meet the dimenion requirement, otherwise, additional cost will be added. 
For SF express sending to residential address or far location, SF will also request to add addtional cost $ 30.


SF location can refer below SF link :

http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_service_center_address/
http://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/


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Time for Delivery:
If items are in stock, it takes about 2 to 5 working days for delivery. Our staff will let you know the estimate schedule after checking the stock status.


However, we understand some of the customer may has urgency situtation and would like to recieve the items in the same day. Hence, customer can fill in the need during fill in the purchasing form. Our staff will help to check. We will then provide suggestions and related additional cost for customer to make decision.


Any question, please call our Tel.  23816198



 
 
 

 





Currency

$100 and under
$100 - $300
$300 - $500
$500 - $1000
$1000 - $2000
$2000 - $3000
$3000 and up


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